Deming on Quality | Murray Guy

The philosophy of W. Edwards Deming has been summarized as follows:

"Dr. W. Edwards Deming taught that by adopting appropriate principles of management, organizations could increase quality and simultaneously reduce costs (by reducing waste, rework, staff attrition and litigation while increasing customer loyalty). 

The key is to practice continual improvement and think of manufacturing as a system, not as bits and pieces."[20]

In the 1970s, Dr. Deming's philosophy was summarized by some of his Japanese proponents with the following 'a'-versus-'b' comparison:

(a)   When people and organizations focus primarily on quality, defined by the following ratio, quality tends to increase and costs fall over time

QUALITY = Results of Work Efforts/Total Cost

(b)   However, when people and organizations focus primarily on costs, costs tend to rise and quality declines over time.

http://en.wikipedia.org/wiki/W._Edwards_Deming

In the building industry this same formula holds.  By integrating quality control into the building process through commissioning we can improve the quality of designs and construction and prevent the mirage of change notices and rework that result from incomplete designs and turnover of systems that have never been completed or tested to verify performance.

For training or a workshop on HOW to integrate quality or lean into your projects 

Related Articles:  Retro-Commissioning  | Agent Cx | LeanCx

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